Terms & Conditions

starfish
Payment terms:
 
We accept Visa and Mastercard, credit and debit cards, Paypal and bank transfer. Due to credit card charges we apply a 3% fee to all credit card transactions, this will be added to your final balance. 
 
Deposit Coswarth House:
 
Once you have booked your stay, our agreement is a legal contract & any deposit you have paid is non-refundable.  A deposit equivalent to the cost of one night’s accommodation will be taken by credit or debit card at the time of reservation.  The balance is due on checking out.
 
Deposit The Cottage:
 
For terms and conditions please see the Cornish Horizons website
 
 
Cancellation:
 
If you need to cancel please contact us immediately.  If you cancel more than 28 days before your booking you will have no further financial liability.  For cancellations made after this time, or by failing to arrive for the booking without cancelling, you will be liable for 90% of the total cost of your reservation.  These conditions also apply to early departure.  For this reason we strongly advise you to take out travel/cancellation insurance, which is inexpensive & can be obtained from any good broker.
 
Cancellation fees will be charged to the card that was used to pay the deposit without further notice.
 
Accommodation unavailable:
 
Whilst every effort is made to accommodate guests in the room of their choice, on rare occasions it may be necessary to move guests into an alternative room.  When this occurs we will give advance notice wherever possible.
 
We would only cancel your booking if our guest accommodation was unavailable for reasons beyond our control.  We would attempt to find you alternative accommodation & would refund all monies paid by you.  Our liability would not extend beyond this refund.
 
Damages:
 
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
 
Please take care with our accommodation.  You are responsible & liable for any breakages or damages which you cause to the accommodation or its contents.  Please report these as soon as they occur.  We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.
 
Smoking:
 
For the comfort of guests, Coswarth House is a non-smoking establishment – this includes our gardens.
 
Guests who ignore this policy will be charged the cost of an additional night’s accommodation to allow the room to air.
 
Data:
 
Any data gathered during the course of this booking may be held on computer however we do not store credit card details
 
Children:
 
We are primarily an adult only establishment but do accommodate children over the age of 12.  All rooms can only accommodate 2 people.  Children over the age of 12 may share a double room with one parent or may stay in a separate room. 
 
Pets:
 

For the comfort of all guests Coswarth House is a pet free establishment. Please note the owners have 2 small Cavalier King Charles Spaniels. The dogs are rarely present and when they are, they are not permitted in any rooms used by guests.